Who is responsible for data privacy at icrown?

icrown has a dedicated team responsible for data protection and privacy compliance. Any queries, concerns or requests relating to data privacy can be directed to this team via email at support@icrown.one or through our 24/7 live chat. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.

icrown Official Document

Privacy Policy icrown

This document describes how icrown collects, processes, stores and protects the personal information of members who register and use our platform. We take your privacy seriously and manage your data in accordance with international security standards.

Updated: January 2026

Version 3.0

International Licensing

This Privacy Policy takes effect from 1 January 2026. By continuing to use icrown services after that date, you are deemed to have read, understood and agreed to the terms stated here. Please check this page from time to time for any updates.

Data Protection Commitment

Why Your Privacy Is Assured

icrown implements multiple layers of protection to keep your personal information secure and prevent misuse.

256-Bit SSL Encryption

All data transmitted between your device and icrown servers is protected using financial-grade 256-bit SSL encryption protocols, ensuring your sensitive information cannot be intercepted by third parties.

Secure Data Storage

Account information, transaction data and game records are stored on servers protected by layered firewalls and real-time threat monitoring systems. Access to these internal databases is strictly limited to authorised personnel only.

KYC Identity Verification

Our Know Your Customer (KYC) process uses the information you provide solely to verify your identity for account security and to comply with international licensing requirements. These documents are not shared for marketing purposes or sold to any other party.

No Data Sales

icrown never sells, rents or trades members' personal information to any third party for commercial purposes. Your data belongs to you — we only use it to improve the services you enjoy.

Regular Security Audits

icrown's data security systems undergo periodic reviews and audit testing by independent specialists. Any vulnerabilities identified are addressed promptly to ensure protection remains at the highest level at all times.

24/7 Privacy Support

The icrown customer support team is available at all times to assist you with any queries about your privacy and personal data, in Malay and English, via live chat and email.

1. Information We Collect

For the purpose of managing member accounts and delivering the requested services, icrown collects the following categories of information:

Registration information: full name, date of birth, identity card number (MyKad) or passport, email address, mobile phone number, and encrypted password.
Financial information: e-wallet details (Touch 'n Go, Boost), DuitNow account, FPX online banking information and crypto wallet addresses (USDT, BTC, ETH) used for deposit and withdrawal transactions.
Usage data: login records, betting and game history, deposit and withdrawal transactions, account preference settings, and platform usage patterns.
Technical information: IP address, browser type and version, device operating system, and permitted cookie data.
Communications: records of conversations with the customer support team, including tickets, live chat logs and emails.

              
              icrown only collects information that is genuinely necessary to operate your account securely. We do not request information beyond what is needed for platform operations.
            

2. How We Use Your Information

The information collected is used for the following purposes only:

To verify member identity during registration and the KYC process in order to comply with international licensing requirements.
To process and confirm deposit and withdrawal transactions securely through the available payment methods.
To manage and protect member accounts against unauthorised activity, including suspicious login attempts.
To deliver relevant bonuses, offers and service updates to members who have opted in to receive them.
To improve platform design, game selection and overall user experience based on anonymised aggregate data.
To comply with legal obligations under the international licences held by icrown, including financial reporting requirements.
To analyse usage trends in order to detect and prevent fraud, money laundering and activities that violate the platform's Terms and Conditions.

3. Basis for Data Processing

icrown processes your personal information on the following bases:

Contract performance: processing that is necessary to carry out the services you request, such as processing deposits, confirming winnings and processing withdrawals.
Consent: marketing communications and promotional notifications are only sent to members who have given explicit consent. You may withdraw this consent at any time.
Legitimate interests: security analysis, fraud detection and service improvements that do not affect your fundamental rights as a user.
Legal obligations: compliance with international licensing requirements and applicable anti-money laundering (AML) regulations.

4. Sharing Information with Third Parties

icrown does not sell members' personal information to any party. However, there are limited situations where sharing information becomes necessary:

Payment providers: transaction information is shared with payment gateways such as Touch 'n Go, DuitNow, FPX processors and crypto platforms solely to complete the transactions you initiate.
Game software providers: anonymised and aggregated game statistics may be shared with game providers for technical improvement purposes.
Regulatory bodies: information required by international licensing authorities and legitimate law enforcement agencies within the relevant jurisdiction.
Technical service providers: third-party companies that provide infrastructure, security analytics and hosting services — all bound by strict confidentiality agreements.

              
              All third parties we work with are required to observe privacy standards that are equivalent to or stricter than icrown's own. We do not permit them to use your information for any purpose other than what has been specified.
            

5. Cookies and Tracking Technologies

icrown uses cookies and similar tracking technologies to enhance platform functionality and security. The types of cookies used include:

Session cookies: required to maintain your login state and allow the platform to function correctly. These cookies are automatically deleted when you close your browser.
Preference cookies: store personal settings such as display language and game preferences for a more convenient experience on your next visit.
Security cookies: help identify unauthorised access attempts and protect your account from suspicious activity.
Analytics cookies: collect anonymous data on usage patterns to improve the platform's design and performance.

You can manage cookie settings through your browser. However, disabling session cookies may affect basic platform functionality. We do not use third-party advertising cookies.

6. Data Retention Period

icrown retains your personal information for as long as your account is active or as needed to deliver the requested services. General data retention guidelines are as follows:

Financial transaction records and KYC data are retained to meet audit requirements and international licensing compliance.
Customer support communication logs are kept for a reasonable period for reference and dispute resolution purposes.
Aggregated anonymous analytics data may be retained for a longer period for service improvement purposes.
When an account is closed at a member's request, information that is no longer operationally or legally required will be securely deleted within the specified timeframe.

7. Data Security Measures

To protect your personal information from unauthorised access, loss, or disclosure, icrown implements the following measures:

256-bit SSL encryption for all data transmission between your device and our platform.
Password encryption using an irreversible hashing algorithm — the icrown team itself cannot read your password.
Role-based access control (RBAC) ensuring internal staff can only access data relevant to their duties.
Real-time account activity monitoring with automated alert systems to detect suspicious logins.
Two-factor authentication (2FA) available and encouraged for all members as an added layer of security.
Encrypted data backups at regular intervals across secure, geographically separate data centres.

              
              ⚠️ While we take comprehensive measures, no online system can guarantee absolute security. We encourage members to use strong passwords, not share account information, and enable two-factor authentication.
            

8. Cross-Border Data Transfers

As a platform operating under international licensing, your data may be stored and processed on servers located outside Malaysia. In all such cases, icrown ensures that:

Data transfers are carried out only to countries or service providers with a comparable level of data protection.
Appropriate and legally binding data transfer agreements exist between icrown and the data recipients.
The encryption protocols stated in this policy also apply during cross-border data transfer processes.

9. Protection of Underage Users

The icrown platform is strictly restricted to individuals aged 21 and above. icrown does not knowingly collect or store personal data of any individual under the age of 21.

If we become aware that personal data of an individual below the specified age limit has been inadvertently collected, we will take immediate steps to delete that data and close the relevant account. Any member who suspects registration by an underage individual is encouraged to contact our customer support.

Your Rights as a Member

Data Control In Your Hands

As an icrown member, you have the following rights regarding the personal information you provide to us.

Right of Access

You have the right to request a copy of the personal information we hold about you at any time. This request will be processed within a reasonable timeframe.

Right to Rectification

If any information in your account is inaccurate or incomplete, you can update it through your account settings or by contacting our customer support.

Right to Erasure

You may request the deletion of your account and personal data, subject to our data retention obligations under applicable international licensing requirements.

Right to Object

You may object to the processing of your personal data for direct marketing purposes at any time by contacting our customer support.

Right to Restriction

In certain circumstances, you may request that we restrict the processing of your data while your enquiry or complaint is being resolved.

Right to Portability

You may request your personal data in a machine-readable format for transfer to another platform, within the limits permitted by law.

Withdrawal of Consent

If the processing of your data is based on consent, you may withdraw that consent at any time without affecting the validity of prior processing.

Right to Complain

If you are not satisfied with how we handle your data, you have the right to submit a complaint to the relevant data protection authority.

To exercise any of the above rights, contact our privacy team at: [email protected]

Frequently Asked Questions

Questions About Privacy

Answers to the most frequently asked questions by icrown members regarding data protection and privacy.

Yes. Copies of your MyKad or identity documents submitted during the KYC process are stored in an encrypted server environment with access restricted solely to authorised staff for identity verification purposes. These documents are never shared with external parties without a valid legal basis, and are not used for any marketing or commercial purpose.

Yes, you can submit an account closure and data deletion request to the icrown customer support team via live chat or email. Once the request is received, we will process and delete data that is no longer needed for operational purposes or legal obligations. Please note that certain financial records may need to be retained for a period specified by international licensing requirements.

No. icrown does not share members' personal data with third-party advertising networks or social media platforms for targeted advertising purposes. Any promotional communications you receive from icrown are based solely on your membership with us, and you can unsubscribe from such communications at any time through your account settings or by contacting customer support.

Accounts that have been inactive for an extended period may be subject to periodic security reviews. icrown will contact you via your registered email before taking any action on an inactive account. Inactive account data continues to be protected under the same security standards as active accounts. If you wish to close an inactive account, please contact our customer support.

Although we have comprehensive security measures in place, should any data breach occur that affects members' personal information, icrown is committed to notifying affected members in a timely manner via their registered email. We will also inform the relevant authorities where required by international licensing obligations. The notice will explain the nature of the breach, the data that may have been affected, and the steps we are taking in response.

icrown has a dedicated team responsible for data protection and privacy compliance. Any queries, concerns or requests relating to data privacy can be directed to this team via email at [email protected] or through our 24/7 live chat. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.

Yes, icrown reserves the right to update this Privacy Policy from time to time to reflect changes in platform practices, licensing requirements or legal developments. When significant changes are made, we will notify members via their registered email or through a prominent notice on the platform before the changes take effect. We encourage you to review this page periodically to ensure you are always aware of the latest terms.

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